Privacy Policy
for nagad bet

This Privacy Policy is issued by nagad bet ("nagad bet", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at nagad-bet.com (the "Platform"). For the purposes of applicable data protection principles, nagad bet acts as the data controller in respect of all personal data collected from registered players and Platform visitors.

This Privacy Policy explains in full and transparent terms what personal data we collect, the purposes for which that data is processed, the legal bases underpinning each processing activity, how long data is retained, and the rights that individuals have in relation to their personal information held by nagad bet.

By registering an account on the nagad bet Platform, making a deposit, placing a bet, or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside nagad bet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.

nagad bet collects personal data through several distinct channels: directly from you when you register or use the Platform, automatically through your use of the Platform, and in limited circumstances from trusted third parties. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a nagad bet account, we collect the following information which you provide directly:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify that you meet the 18+ age requirement)
• Email address
• Mobile phone number (including your bKash or Nagad registered number)
• Residential address (district, city, and postal code in Bangladesh)
• Username and encrypted password
• Preferred payment method

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is required before processing your first withdrawal, we collect:

• A copy of a government-issued photo identity document (National Identity Card, passport, or birth certificate)
• Proof of address (where required)
• Selfie photograph for identity matching purposes
• Mobile financial service account details for payment method verification (e.g., bKash account number, Nagad account number)

2.3 Transaction Data

Every financial transaction on nagad bet generates a record, including:

• Deposit amounts, timestamps, and payment method used
• Withdrawal requests and processed amounts
• Bonus allocations and wagering activity
• Transaction reference numbers and status logs

2.4 Gaming Activity Data

We record comprehensive data about your use of the Platform's gaming and betting features, including:

• Bets placed, stakes, odds accepted, and outcomes on sports markets (cricket, football, kabaddi)
• Casino games played, bet sizes, game session durations, and results
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

2.5 Technical & Device Data

When you access the Platform, our servers automatically log:

• IP address and approximate geographic location (city/district level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Referring URL (how you arrived at nagad-bet.com)
• Session start and end times

2.6 Communications Data

If you contact nagad bet support or interact with us through any channel, we retain records of those communications including email correspondence, live chat transcripts, and any attachments or screenshots submitted as evidence in a dispute.

nagad bet processes your personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with those original purposes without first informing you and, where required, obtaining your consent. The primary purposes for which we use your data are as follows:

Marketing Communications

With your consent, nagad bet may send you promotional communications about new games, upcoming tournaments (BPL, IPL, ICC T20 World Cup), seasonal offers (Eid, Pohela Boishakh), and platform updates via email and SMS. You may withdraw your consent to receive marketing communications at any time by contacting us at [email protected] or by following the unsubscribe link included in each marketing email. Withdrawing consent for marketing will not affect our ability to send you service-related communications (e.g., transaction confirmations, security alerts).

nagad bet processes personal data only where a valid legal basis exists. We rely on the following legal bases, depending on the nature and purpose of the processing activity:

• Contract Performance: Processing is necessary to deliver the services described in our Terms & Conditions — including account registration, payment processing, and game delivery. Without this data, we cannot provide the service.
• Legal Obligation: We are required by applicable law to collect and retain certain data — particularly for KYC/AML compliance. This processing cannot be opted out of; it is a mandatory condition of using the Platform.
• Legitimate Interests: We process certain data where it is in our legitimate interests to do so, provided those interests are not overridden by your rights and freedoms. Legitimate interest processing includes fraud detection, platform security, responsible gaming monitoring, and internal analytics.
• Consent: Where we rely on consent as our legal basis (primarily for marketing communications and non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nagad bet does not sell, rent, or commercially trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks such as Visa and Mastercard. These providers process your data under their own privacy policies and are contractually obligated to handle your data securely.

5.2 Game Technology Providers

The games available on nagad bet are powered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, technical session data (such as player session token, bet values, and game outcome) may be transmitted to the relevant provider's systems for game delivery and fairness auditing purposes. These providers do not receive your full identity data.

5.3 KYC and Fraud Detection Partners

To carry out identity verification and to detect and prevent fraud, we may engage specialist third-party KYC and fraud detection service providers. These providers process identity documents and transaction data on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than the specific service they provide to nagad bet.

5.4 Legal and Regulatory Authorities

nagad bet may be required by law to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction. We will comply with any legally binding request for disclosure and will, where permitted by law, notify the affected account holder of such a request.

5.5 Business Transfers

In the event that nagad bet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy policy of the acquiring entity prior to your data being transferred.

nagad bet uses cookies and similar tracking technologies (collectively "cookies") on the Platform. Cookies are small text files stored on your device that help us deliver a better, more personalised experience. The following table describes the categories of cookies we use:

Managing Cookies

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling certain cookies may affect the functionality of the Platform — for example, you may be required to log in again on each visit if session cookies are blocked.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser developer (e.g., Chrome, Firefox, Safari, Edge). nagad bet does not use any cross-site tracking technologies that follow you outside of the nagad-bet.com domain.

nagad bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to do so by applicable law. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for aggregated statistical analysis purposes.

As an individual whose personal data is processed by nagad bet, you have a number of rights in relation to that data. We are committed to upholding these rights and making them easy to exercise. Your rights are described below:

How to Exercise Your Rights

To exercise any of the rights listed above, submit a written request to [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and full name so that we can verify your identity before processing the request. We will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days, of which we will notify you in advance.

There is no fee for exercising your rights under normal circumstances. If a request is manifestly unfounded or excessive (for example, repetitive requests for the same data), we reserve the right to charge a reasonable administrative fee or decline to act on the request, giving written reasons for that decision.

nagad bet takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Security Measures

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Look for the padlock icon in your browser's address bar as confirmation.
• Data Encryption at Rest: Sensitive data stored in our databases — including passwords, identity documents, and payment details — is encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are never stored in plain text. We use a strong, salted cryptographic hashing algorithm to store password data.
• Two-Factor Authentication (2FA): We strongly recommend that all players enable 2FA on their nagad bet account for an additional layer of login security.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular Security Audits: nagad bet undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Organisational Security Measures

• Access to personal data is restricted to nagad bet staff who have a legitimate operational need to access it. Access is granted on a least-privilege basis and is subject to role-based access controls.
• All employees and contractors with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Physical access to servers and data centres is restricted and monitored 24/7.
• We maintain an incident response plan to ensure a rapid, structured response to any actual or suspected data breach.

Your Responsibility

While nagad bet employs robust security measures on our side, account security is a shared responsibility. You must keep your password confidential, never share your account credentials with anyone, and notify us immediately at [email protected] if you suspect any unauthorised access to your account. nagad bet will never ask for your password via email, live chat, or SMS.

The nagad bet Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Our registration process includes mandatory age verification steps, and our KYC process requires the submission of a government-issued identity document that confirms the player's date of birth.

If we become aware — whether through our own verification processes, a parental notification, or any other means — that personal data has been collected from a person under 18 years of age, we will:

• Immediately suspend the account in question pending investigation.
• Permanently close the account if the underage user status is confirmed.
• Refund any real-money deposits to the originating payment account.
• Securely delete all personal data associated with the underage account, except where retention is required by law.

Parents or guardians who believe that a minor in their care has registered on nagad bet or has accessed the Platform are strongly encouraged to contact us immediately at [email protected]. We will treat all such reports as a priority and respond within 24 hours Bangladesh Standard Time (BST, UTC+6).

nagad bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the Platform's features and functionality. We will not reduce your rights under this Privacy Policy without providing you with clear advance notice.

When material changes are made to this Privacy Policy, we will notify you through one or more of the following channels:

• A prominent notice displayed on the Platform when you next log in.
• An email notification sent to your registered email address.
• An SMS alert sent to your registered mobile number.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date prominently displayed at the top of the document. Your continued use of the Platform following publication of the updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Privacy Policy, you should cease using the Platform and may request voluntary account closure.

We recommend reviewing this Privacy Policy periodically. The most current version will always be accessible at nagad-bet.com/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which nagad bet handles your personal data, please do not hesitate to contact us. Our dedicated privacy team is available to assist you and will respond to all enquiries promptly.

You can reach us by email at: [email protected]. Please include "Privacy Enquiry" or "Data Request" in the subject line to ensure your message is routed to the correct team without delay. We aim to respond to all privacy-related enquiries within 5 business days and to resolve substantive requests within 30 calendar days.

What to Include in Your Request

• Your full name as registered on your nagad bet account.
• Your registered email address and/or mobile number.
• A clear description of your request or concern (e.g., "I would like a copy of all personal data you hold about me" or "I would like to correct my registered address").
• Any supporting information or documentation that may help us locate your records or verify your identity.

We may need to verify your identity before processing certain requests — particularly access, deletion, or portability requests — to ensure that we do not disclose or delete another person's data in error. We will not use identity verification as an obstacle to exercising your rights; it is a protective measure for your benefit.